Case Study: New Flame Ditches Paper Reports with QIMAone

Case study

With facilities in China, Bangladesh, and Italy, New Flame blends manufacturing expertise with sharp, modern design to provide full service to its customers. New Flame's apparel interests include the design, development, and production of leisurewear, swimwear, outerwear, and intimates for partners like Fila, Bras N' Things, and Boxeur.

In 2020, as people everywhere found ways to stay active while stuck at home during COVID-19, New Flame's sales grew 15%.

With that kind of growth — and an eye on staying ahead — New Flame wanted to modernize its supply chain technology. It had been tracking inspections in spreadsheets, which meant mismatched reports, missing information, and inconsistent inspector notes. Even illegible handwriting got in the way of properly analyzing the data.

Clearly, it was time for a change.

• Reports mismatch

• Missing information

• Inconsistent reports

A software solution to relieve supply chain frustration

New Flame turned to a partner it already trusted. As Managing Director Francesco Zancanaro explains, QIMA had been handling the company's SOPs and reports management for years already. QIMAone, QIMA's supply chain software, builds on that experience with technology that makes monitoring a supply chain easy.

QIMAone offers easy-to-use inspection guides, clear reporting functions, and customization to meet the company's unique needs. With standard practices in place, no one needs to worry about missing information or poor penmanship ever again.

Perhaps most importantly, Zancanaro says, is how easy it was to get started with QIMAone. The QIMAone team was available every step of the way, with local support on the ground and clear implementation guided by QIMAone's onboarding experts. Follow-up calls made sure everything was moving smoothly and that New Flame had hit the ground running.

Reaching business goals with QIMAone

QIMAone lets New Flame's management connect with suppliers and customers more openly than before — monitoring factories remotely and getting real-time data that makes decision-making more agile. With that data, New Flame can set KPIs with suppliers and push them to improve their own processes.

One metric New Flame cares about most: how closely factory inspection results match what customers find when goods arrive. QIMAone data helps New Flame inspect the way its customers do — boosting customer satisfaction.

Clear reports and dialogue throughout your digitized supply chain

QIMAone helps companies standardize and digitize supply chain reporting, with clear communication between suppliers, manufacturing facilities, and customers. Built by software experts and backed by QIMA's long history in quality control and compliance, QIMAone puts New Flame in control of its inspections and supply chain communication.

It combines deep expertise with practical technology — and it's available worldwide.

How QIMA can help

With our 20 years of experience conducting on-site audits and inspections, QIMA is ready to be your worldwide global Quality Excellence partner.

Our SaaS platform, QIMAone, is the first in its class, and includes all the features discussed in this article. We were the first QA service provider to establish an online reservation process, so we have digital in our DNA. QIMAone includes our QIMA Academy to provide your team with the best training possible.

QIMAone can also be used to check non-conformities and unauthorized subcontracting through GPS tagging that triggers inspections and audits.

We’d love to show you how QIMA and QIMAone can help your business thrive.

Want to see QIMAone in action?

Learn more by scheduling a demo today.