Any client may file a complaint regarding the lab testing services provided by QIMA
Complaints can be sent to your sales representative and program manager or directly to
All customer complaints are to be acknowledged within 24 hours with an email confirmation receipt
Investigation duration depends on the complaint nature, and may take a minimum of 3 working days
The results of the investigation, resolution and corrective actions are communicated via telephone or email, and an official complaint report can be issued upon request
By contacting QIMA you agree to our privacy policy and terms and conditions.
By contacting QIMA you agree to our privacy policy and terms and conditions.